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I found Mark to be efficient, reliable and friendly. I only moved to the Island two months ago and have been let down by a few firms , so l was pleased to find a company which gave good service. I would definitely recommend ” 1st Glass and Locks ” to anyone. Thank you.
Fantastic job, really nice bloke, very helpful, on time, polite and repaired doors without any fuss, highly recommend.
Very efficient service provided within two hours of my call. Mark came out to look at my faulty lock, and was able to fix the problem straight away. Great value for money, I will definitely contact 1st Glass and Locks again if I need anymore repairs.
Very pleasant, neat and tidy workers. He came out the same day the door window shattered and made it safe. It stayed whole throughout the lockdown and they came to fit new door panel as soon as it was available. Great service.
Excellent, fast, efficient service. I rang around 7PM yesterday and Mark came out today but did ask if I needed him to come out straight away. I was panicking that I would need a new door but Mark reassured me that it would be as good as new by the time he had finished. Excellent communication throughout. Letting me know he was on his way. Affordable price too for the peace of mind knowing that my door is fixed and the work is guaranteed. Observed social distancing throughout and was wearing PPE. Highly recommended. Wouldn’t hesitate to use again. Thanks. 😃.
Very pleased with the work and the price.
Very prompt service and super efficient! Thank you…
I really want to express my gratitude. I telephoned this morning as I’ve recently moved here so being a newcomer to the island I didnt know who to get to change my locks. I read the reviews and thank goodness for there honesty. Had 2 locks changed on front and back doors, mark was polite effcient and very tidy. Just want to say a big thank you I feel safe in my home now.
Called for a engineer, he responded in 15 mins and the job was complete by lunch time, excellent.
Went the extra mile to sort out our difficult french window lock problems.
Good reliable tradesman, did a good job & cleaned up after. I didn’t feel ripped off financially. Thanks
Excellent service…. on Easter Sunday of all days!
Came to replace some glass in a lantern for me, as I can’t get anywhere to get it done. Lovely bloke, really helpful, turned up when he said he would… and disposed of the broken glass for me. Can’t fault the service and will definitely use again should the need arise.
Good customer service, fast, efficient and reliable. We would recommend to others.
I can’t express how great Mark is and the services he offers. His work is exceptional. I would highly recommend him and he’s the only person I would go to for this type of service. He’s our go to guy on the Isle of Wight. Nothing is too much trouble. Thanks again Mark. Susan and Ed
Great service – efficient and professional and will certainly use again.
I Called at 8pm and the job was done by 8.45pm, good price highly recomended
Arrived within 30 minutes of call and had door open within minutes. Very professional and no trying to do things that weren’t needed. Up front about costs which were competitive as out of hours. I would definitely recommend
Responded within one hour of our first call on the Sunday before new year’s eve and the problem was identified and fixed at a very reasonable price just over an hour later.
Excellent service very prompt and reliable arrived at agreed time, changed the windows in my back door leaving no mess at all and a very good job done, reasonably priced would recommend any time
Excellent work, efficiency and price. Thank you very much, Best regards, a happy customer Miss Lisa Griffin.
So pleased, Very punctual, Polite guy, Would definitely use again.
Mark was fantastic really friendly to meet, was happy to talk to my boys as they were being nosey. work was spot on.
Job efficiently and pleasantly completed.
Answered phone promptly and made fast appointment. Arrived on time carried out work quickly and cleanly. Thank you.
Fantastic service! Easily arranged, five minute warning of arrival as the work was at my late mother’s home and much appreciated further security advice given. Professional but friendly approach. Would use the service again and highly recommend it to everyone. Many thanks.
All round excellent service. Thank you.
Very prompt service and sorted the problem efficiently and quickly.
No hesitation to recommend for a secure solution. Always reliable to complete to the best standard and very tidy work.
Excellent service, speedy response and courteous craftsmen.
Thanks for a speedy job highly recommended.
Quick response, efficient repair and polite manner. Would recommend to any of our friends. reasonable charge too cannot fault that!
Great service! Will use again and will recommend
Fantastic and fast service!! Came out straight away. We’d locked ourselves out of our flat. Thanks to 1st Glass & locks we were back in, in no time. Definitely recommend to anyone else
Super efficient service, would highly recommend.
Saved my Sunday night being on the street, great friendly service your card is in my purse just in case for future.
Brilliant service. Door lock fixed within an hour of phoning and windows replaced at a very reasonable price within a week. Really recommend these guys.
Fantastic Service. Could not of been better.
I was much impressed by the work of Mark and Jacob today. From my original phone call to the job being done, it was less than an hour. Cheers, guys!
It was great – I was locked into the porch and the gentleman was very quick and got me out of there in no time. Thank you
What a star. Locked myself out this morning, you set off straight away to rescue me. Managed to get in without you. You charged me nothing, Keeping your number as I see you are not only a locksmith. Thanks again
Excellent service. Good clean neat job done. Asked back to do other jobs straight away. Would and will recommend
Definitely on my books now lads absolutely professional in their job nothing too small to sort, thanks boys
Brilliant service, Came out late in the evening to help with a door. Had to spend a lot of time waiting around but was willing to do so. Great Service. Thank you so much.
Brilliant, professional, so helpful.
Amazing professional friendly service at unsociable hours. Highly recommend this company.
Both Mark and Jake are true professionals. Very responsive to emails, they arrived exactly when they said they would and were very thorough and tidy in there work. I’d recommend them to anyone who needs a locksmith.
Mark, I just want to say thank you for coming out so promptly and replacing the double glazed door handles and locks. I was most please with the speed and attention that you provided. Great work Thanks…Mark
Hi Mark, Firstly, thank you for the excellent service you have provided. It makes a great change to find trades people like yourself who are willing to put themselves out. It certainly makes a great difference to myself and my Company, we often struggle to find dedicated people to help us out. So thanks again.
Many thanks Mark, for your prompt response to an emergency lock-out on a Sunday when an entrance lock seized,and for your persistence and flexibility in resolving the problem! Will certainly use you in the future.
Incredible service. Unable to lock my front door. He came immediately and made it safe and secure. Ordered parts and returned at my convenience to replace broken parts. Will definitely keep this number and also recommend. Thank you.
1st Glass ..1st Class !! prompt friendly service. Needed a broken double glazed window fitted. All the other quotes we had were saying 2-4 weeks. Mark came,measured and replaced all in the space of 7 days ! Would recommend.